BOB PEARMAN BOOKS - TERMS & CONDITIONS
Royal Mail say UK delivery in about 3 working days, Parcelforce are now
quoting up to 10 working days
BOB PEARMAN BOOKS - TERMS & CONDITIONS
Our catalogue is generally updated on a regular basis. The 'search' facility
will show all items currently available on the last update and we aim to
keep every title in stock, but some may have since gone out of stock, be on
order or subsequently have order returned as out of print. We will be unable
then to supply that title, the order is accepted on that basis.
SECURITY OF ON-LINE ORDERING:
We use a secure server to receive your credit/debit card details over an encryption
SSL* connection. Your credit/debit card authorisation will be processed through
BOB PEARMAN BOOKS.
*Secure Sockets Layer or SSL is simply a method for viewing a website with
complete assurance, that what you are seeing cannot be viewed by a third
party. When you enter your credit card information, you will see a small
"lock" or "key" appear in your browser. If you see this, you can be
confident that what you are typing into a form or viewing cannot be viewed
by anyone else.
If you have any security issues please contact the site owner - Bob Pearman.
DISPLAY OF PRICES:
The price of each item is displayed in the shopping cart and against search
results. This price is exclusive of post and packing. Once an item is placed
in your shopping basket the postage and packing charges will be viewable and
if extra items are added the cart will refresh these prices.
POST & PACKING:
Our charges are clearly shown below. The shopping cart will automatically
calculate these charges based on your purchase and your postal region. You
will be able to view these charges at all stages of the shopping transaction
and before going to the secure server to make payment.
UK/BFPO POSTAGE & PACKING CHARGES
Orders up to value of £6 charged at £2.50 per order
Orders from £6 in value up to £30 in value charged at £3.00 per order
Orders over £30 are posted free
EUROPE AIRMAIL - Charged at 30 percent of the total order
REST OF THE WORLD
AIRMAIL - Charged at 80 percent of the total order
SURFACE MAIL - Charged at 20 percent of the total order
UK: Orders sent by Royal Mail take approx 3 working days.
Orders sent by Parcelforce take up to 10 working days
Western Europe: usually 4 working days by airmail.
Outside of Western Europe: Two weeks on average by airmail .
(The Post Office estimates for three days to Eastern Europe and four days to
the rest of the world, although customs can add to this time.
SURFACE MAIL depends on country of destination and can take considerably
longer than airmail.
Customers placing orders outside the EU may have to pay import duty. We
word our Customs Declarations to show that goods are for personal use and
not for trade, in order to reduce any payments that local Customs may
All our items are checked and packed with suitable packaging so there should
normally be no problems.
However if the goods supplied to you are 'not suitable for the use that they
were intended for' we will accept returns for reimbursment.
This complies with the UK Sale of Goods Act. This does not affect your
statutory rights as a consumer.
ORDER CANCELLATION / REFUND POLICY:
The Consumer Protection (Distance Selling) Regulations requires traders,
unless the law permits otherwise, to give the consumer the right to cancel
their order within 14 working days without giving a reason. In the case of
goods received the 14 working days must start from the day after the day the
customer receives the goods.
BOB PEARMAN BOOKS will comply with the above regulations.
You must ensure that you take reasonable care of goods and return them to us
in the condition that they were sent to you.
If you decide to cancel your order you should immediately contact us by
phone phone - 01553 810673 - international +44 1553 810673 - or email:
firstname.lastname@example.org If we receive your cancellation before goods are
despatched we will refund your money within 30 days. In the event that the
goods have already been despatched, or have been received by you, and we
receive notice of cancellation we will refund your original purchasing
costs but not the cost you incur in returning the cancelled goods to us.
ON-LINE: Visa and Mastercard credit cards accepted. Postage will be
accounted for automatically.
OFF-LINE: Cash: only by special delivery/registered mail (at your own risk.)
Cheques: Only cheques drawn on a UK bank are acceptable.
All cheques should be made payable to: 'BOB PEARMAN BOOKS
International Money Order: Make payable to 'BOB PEARMAN BOOKS
Postal Orders: All Postal Orders should be uncrossed and
made payable to BOB PEARMAN BOOKS.
Credit Cards: Please supply:
a) Card holders name & address
b) Card number
c) Expiry date
Your card will be debited to BOB PEARMAN BOOKS - (no third parties are used for
card transactions), and all card processing is made off-line. This stops you
being charged for out of stock items, and is more secure.
You can also make direct bank transfer payments if you prefer. Our bank
details are available upon request. If you are sending cash through the
post, please send it in a Registered Letter.
All payments are in Pounds Sterling (GBP).
YOUR PERSONAL DETAILS/DATA PROTECTION ACT
Your credit card details are only recorded on-line on a secure server.
We then process the order and delete these details.
We are a signatory to the UK Data Protection
Act, which forbids us to abuse data.
Your details will not be given to any third parties
We will deal with any complaints that you have fairly, effectively
and quickly (within 5 working days). Any complaints will be dealt with in
strictest confidence. If you make any complaints, we ask that you inform us
as to how our procedures can be improved, and give as much detail as you
can, in order that we can help you to resolve any problems.
Just contact us using the contact details below.
During the period of any dispute, we promise to keep you appraised of all
developments. In the event that we are unable to resolve any dispute
speedily because of the late arrival of information from third parties, we
will re-imburse you before resolution of the dispute so that you are not
'out of pocket'.
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Conduct.
We collect information about you for 2 reasons: firstly, to process your
order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your
We will not pass your e-mail address to anyone else.
The type of information we will collect about you includes:
Your name and address
Phone number - if advised by you
Credit/debit card details
We will never collect sensitive information about you without your
explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law and the Which? Web
Trader Code. Our internal security policy means that your personal data is
kept in a purpose-built database off-line, and is only accessible to Pearman
Books, who are responsible for all security on this site and also for
maintaining accurate data.
If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the general patterns of behaviour of visitors to
our site. The information collected in this way will not be used to identify
you other than by the IP address of the computer used to browse this site.
If you have any questions/comments about privacy, please email us.
They are not used to track or monitor your usage on this or any other
website and are only used for the essential operation of the shopping cart.
A cookie is only generated if you place an item in the shopping cart.
(This cookie will NEVER contain your credit card numbers)
BOB PEARMAN BOOKS
8 Ffolkes Place,
Norfolk PE33 0AH,
Telephone/Fax 24 hrs 01553 810673 - international +44 1553 810673
We leave the answering machine on when phone unattended.
BROWSER COMPATIBILITY AND YOUR COMPUTER
This website has been designed with all browsers in mind.
It will not fully support the coding needed for a
combination of Lynx and text reader as used by some visually impaired people
because of the frames. Should this be a problem please contact us by
We reserve the right not to deal with anyone, should we suspect that the
information provided to us is incorrect, or the credit card numbers are
invalid. However, we will advise our reasons for declining orders where
possible, although we will not be held to long and unreasonable
correspondence on these and similar matters.
BOB PEARMAN BOOKS
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